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Many of our sites have a 24-hour staff presence, so if you require any assistance please just give them a call via the intercom or your mobile and we’ll be happy to help. Where staff are present during working hours only, you’ll be given an out-of-hours contact number to report any emergency maintenance issue. If your issue is not urgent and does not require immediate attention, please email our on-site team who will be able to assist during working hours.

Any repairs that will need to be paid by yourself will be covered on the building and apartment induction when your tenancy commences. Housekeeping items are the tenant’s responsibility and the landlord will cover the cost of any repair to the apartment that is not caused by misuse, damage or negligence. For further guidance on this matter, please refer to the Landlord and Tenant obligations in your Tenancy Agreement.

There are a number of ways to secure your deposit. First up, you can pay a traditional cash deposit, which is the equivalent to five weeks’ rent. Your deposit will be held with TDS (Tenancy Deposit Scheme) until the end of the tenancy, where it may be used against any outstanding and valid end-of-tenancy charges such as damages and rent arrears.

Another alternative is to sign up to Reposit, which is the ‘deposit replacement’ option that involves paying a non-refundable fee equivalent to one week’s rent (capped at £350 max). By purchasing a Reposit you do not need to pay a cash deposit, which saves you money and reduces the upfront cost of renting. The Reposit fee is non-refundable and you will remain liable for outstanding and valid end-of tenancy charges such as damages and rent arrears.

When you reserve an apartment you’ll need to pay a holding payment, which is the equivalent of one week’s rent (please note that the holding fee is non-refundable). Once your referencing has passed and the contract signed, you’ll simply need to pay the security deposit and your first rent payment due, minus the holding payment already made. Your security deposit will be equivalent to five weeks’ rent. If you selected a deposit-replacement policy (more on this below), you’ll only need to pay one week’s rent (capped at £250 max) as a non-refundable fee. Ask our teams about the deposit-replacement service if you’re interested. Certain conditions apply.

100%. Your tenancy start date can be selected when you complete the online reservation form for the apartment. Once you've passed your referencing, signed your contract and paid, you can speak to one of our site teams to agree your move-in time. Where we have teams on-site 24/7, you can move in out of hours too. Where we don't have a team around the clock, you'll need to collect your keys during working hours.

As we do all the administration online via our digital platforms, the move-in process is quick and easy. Simply turn up with your passport and right to rent documentation on your tenancy start date and we will hand over the keys. Make sure your contract has been signed online and the move-in monies paid before you turn up. Your check-in inventory report will also be sent to you electronically prior to your move in and utility readings will be noted in the report itself.

Our tenancies range from twelve months to thirty-six months.

Absolutely. We can provide a virtual viewing no matter where you’re based, and you can have a virtual chat with our site staff too. To meet our affordability criteria, you may be required to have a UK-based guarantor, or 12 months of rent in advance, to proceed with your offer. Our affordability criteria can be found here – add a link from Rent Profile, once the doc is shared. We will also require you to have the ‘Right to Rent’ documentation, which can be found on the UK GOV website here.

Nearly all our sites have staff based in the building, some will also have a 24-hour service. Our site-based staff are there to make sure your living experience is the best it can be. If you have any leasing queries, want to report a maintenance issue or have a chat, pop down to our office and our teams will be more than happy to help.

Some of our sites do have car parking available for rent so please do ask us when you are making your enquiry and we will confirm availability and monthly rent.

Yes, subject to the type pet you have. We may charge slightly more rent for those wanting to keep a pet in their apartment and the consent is subject to certain conditions.

Think of us as the foundations for you to make a home. Here for renters who want it all. We’ve got ready-to-move-in, affordable accommodation in great cities and an in-house team to take care of life admin. No fuss. They’ll change your light bulb and point you in the direction of the best flat white.

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