FAQs

At Way of Life, we make the joys of central living a reality. And we do so without compromise on space, style or service.

We’re here for a new generation of renters who want it all. And we choose great apartments in great locations with great amenities to make it happen.

Everyone says they treat their customers well, but we actually do. Using our expertise in development, property management and hospitality, we do all we can to ensure that Way of Life resident enjoys the very best of central living.

Everyone is welcome to be part of our vibrant and mixed community. However, you will need to be over 18. Love to hear from you…

Contact us

To book a viewing, please contact our friendly team via email or telephone. Alternatively, register your interest and we will contact you to book a viewing.

Yes, we like you to feel at home and arrange regular events with your neighbours too.

Our tenancies can start from 6 months all the way to 5 years.

Why not! However, either a UK Guarantor or advance rental payments will be required. Please be aware that due to UK Right to Rent policy we are required to meet you in person and check documents and ID prior to move-in. Please contact us should you need more information.

We have partnered with Goodlord, enabling us to turn around the booking process in under 5 days, dependant on time required for referencing. When booking with us, you can expect an easy to use and simple web-based process that will include referencing, paying initial monies and e-signing those important documents.

We will be delighted to do that! It will be also good for you to know what you need for your comfort.

Apartments can be viewed throughout the week and at certain times over the weekend by appointment. Call us on 0203 019 8859 to book your viewing.

At Way of Life, customers have the choice to keep a conventional deposit equal to 5 weeks rent with TDS to secure a place in one of our lovely homes. This deposit is held until the end of the tenancy to cover damages and where applicable arrears, otherwise released back to the customer.

Alternatively customers have the choice to sign up to Reposit, is a one-off and non-refundable fee payable to Reposit, equivalent to 1 weeks rent. Every year, there is a £30 top up fee to maintain your Reposit. Reposit allows you to start renting without having to pay 9 weeks rent upfront, but please be warned that all fees are not refunded at the end of the tenancy, and any damages or outstanding rent is still the responsibility of the customer to settle.

Please be aware that this is separate to any holding deposit taken to reserve the property.

Initial monies and deposit should be paid via card through a Goodlord invitation. Alternatively, you could opt to pay these sums via Bank Transfer, however this would cause a delay in the booking process. Any further payments can be paid by Standing Order or Direct Debit to the account detailed in your lease.

Tenants are responsible for organising and paying utility bills, TV licence and council tax for their own flat.

Please refer to your tenancy schedule for this. We would prefer to receive payment on the 1st of each month.

Yes, it will be in line with your rental clauses within your tenancy agreement.

Your deposit is protected and returned at the end of your tenancy. This will be less any reasonable charges that have been previously agreed by you.

We have a mix of furnished and unfurnished apartments, just let us know what works for you. There is an additional charge for the furnished flats.

We understand that having your pet is an important decision-making factor. We can discuss this with you.

No, we don’t provide this. But additional homeware packages can be bought through your residents’ portal, ready for your move-in.

Our apartments are all non-smoking. There is a designated area within the development where you will be able to smoke and dispose of any waste accordingly.

You can hang pictures and mirrors to your heart’s content. We only ask that you follow our installation instructions and that you return the apartment back to its original condition on leaving the property.

The number of keys and fobs allocated will be based on the number of registered residents within the apartment. Additional keys will be made available by your residents’ team at an additional cost.

The number of people living in your apartment depends on your apartment type. A 1-bed for example can only occupy 2 people, a 2-bed would work for a maximum of 4 people. An infant under 2 would also be allowed in each of these apartment types.

Unfortunately not. Our apartments are available as viewed; either furnished or unfurnished.

Contents insurance is not included. We strongly recommend that you acquire insurance so that you are covered.

There is a weekly refuse collection. You need to take your waste down to the bin store, which will be shown to you on move-in. We encourage residents to recycle using the bins provided.

Yes there is. All our developments are equipped with bicycle storage on the ground or basement level.

All the major appliances are included. This includes a washing machine, dishwasher, fridge/freezer, hob and oven.

The residents’ team will have fobs to your home but will only ever use them after requesting your permission, unless in the case of emergencies as detailed in your resident’s handbook.

Our dedicated team will contact you to agree a move-in date and time, including parking to off-load if needed. You will be required to finalise any outstanding payments and paperwork before being taken up to your apartment to complete the check-in inventory with a member of our team.

Your residents’ team will give your key and fob to access to your apartment during your check-in appointment on your move-in day.

Yes you can. Please give at least 4 working days’ notice prior to the original move-in date. If you are looking to delay the move-in date, this may be subject to an additional charge.

We will do our best to accommodate it, depending on availability.

You must notify us immediately of any damage to your home. Maintenance services are available for anything which requires repair that has not been caused due to misuse. Charges will only apply should the repair be required due to negligence or misuse.

Please contact us using the email provided in your Tenancy Offer Letter or Lease, alternatively call us on 0203 019 8859.

Yes, there will always be someone you can contact for help. The response times for maintenance faults may vary based on the nature of the problem and these can be viewed in your resident’s handbook.

We want to ensure you are happy in your home. We do carry out inspections of the property periodically and we will give you a minimum of 48 hours’ notice when we do.

Please refer to your tenancy agreement.

During operational hours, however if you need to check out, outside of these hours we will try our best to accommodate this.

Providing the apartment is left in the condition in which you received it, then there will be no cleaning fees charged on moving out. We do offer a cleaning service should this be required.

Utilities are the tenants responsibility. Please contact your suppliers and inform of them of your final meter readings and move-out dates.

Your deposit is protected by TDS and returned at the end of your tenancy. This will be less any reasonable charges that have been previously agreed by you. We are required by law to return this to you within 10 working days of you moving out.

Please give as much notice as possible as we may have already found a new customer. If this is the case and a new customer has been found, you may be unable to stay in your apartment. However, we will do our best to find you an alternative apartment in the same building.

You can hand the keys and fob back to the residents’ team on the day of check-out. Please put your keys and fobs in an envelope clearly showing your details and the apartment number.